Trade terms

Payment, shipping, lead times and returns

Everything you need before raising a purchase order: how you pay, when we dispatch, what freight costs, how long each kind of order takes and what happens if something is defective. If anything here does not fit your buying process, talk to the trade desk before you order.

Last updated: September 2026

  • 48 hrsDispatch on in-stock items Orders paid before cut-off leave our unit within two working days.
  • CheckoutPayment on the site Pay securely at checkout. No offline transfers, no pro-forma chasing.
  • At actualsFreight paid by buyer Charged at actual courier cost, shared with you before it is collected.
  • 7 daysReturns on defects Manufacturing defects reported within 7 days of delivery are replaced.
1
Payment

How you pay

All orders are paid in full at checkout, through Shopify's secure payment gateway. Your order is confirmed the moment payment succeeds, and that confirmation is what reserves your stock - we do not hold stock against unpaid orders.

You can pay by UPI, debit or credit card, net banking or wallet. A GST tax invoice with HSN codes is raised against every order.

Anything outside this - large consolidated orders, purchase-order formats your accounts team needs, or a payment method you cannot use at checkout - is handled case by case. Talk to the trade desk before you place the order rather than after.

Payment point
In full at checkout
Methods
UPI, cards, net banking, wallets
Invoice
GST tax invoice with HSN codes
Stock reservation
On successful payment only
Anything else
Speak to the trade desk before ordering

Prices shown to approved trade accounts are wholesale rates and are inclusive of GST unless stated otherwise on the product.

2
Shipping

Dispatch and freight

In-stock products are dispatched within 48 hours of a successful payment, counted in working days. You receive the tracking details as soon as the shipment is handed over.

Freight is paid by the buyer and charged at actual cost. We cannot quote it upfront because it depends on the weight, volume and destination of your specific cartons - so we pack your order first, get the courier's figure, and share the final shipping amount with you. Nothing is shipped or charged before you have seen that number.

Deliveries are made on working days. Please check cartons at the time of delivery and report any shortage or damage within 48 hours of receipt, with photographs, so we can take it up with the carrier.

Dispatch
Within 48 hours for in-stock items
Freight
Paid by buyer, at actual cost
Freight quote
Shared after cartons are packed and weighed
Tracking
Sent as soon as the shipment is handed over
Self-pickup
Available on request, tell us before you pay
Shortage or damage
Report within 48 hours with photos

Working days are Monday to Saturday, excluding public holidays.

3
Returns

Returns and manufacturing defects

Returns are accepted within 7 days of delivery, and only for manufacturing defects - stitching that has given way, a seam or snap that has failed, a fabric flaw or a wrong item packed against your invoice.

Raise the claim from the same work email you ordered with, within 7 days of delivery, and send clear photographs of the defect along with your order number. We check the photographs, and where the defect is confirmed we replace the piece on your next dispatch or issue a credit note - your choice.

What is not a defect: a print or shade that differs from the photographs, normal variation in bamboo fabric, damage from washing against the care label, pieces that have been worn, washed, tagged, labelled or re-packed, and stock that simply has not sold through. Shortages or transit damage are not returns - report those within 48 hours of delivery as set out above.

Window
7 days from delivery
Accepted for
Manufacturing defects only
How to raise
Email your order number and photographs
Resolution
Replacement on next dispatch, or credit note
Not accepted
Print or shade variation, wash damage, worn or re-labelled pieces, unsold stock
Shortage or transit damage
Separate process, report within 48 hours

Claims raised after 7 days from delivery cannot be accepted.

Lead times at a glance

These are the timelines we work to. They are counted in working days from confirmed payment, and they cover the time until your order leaves our unit - courier transit is on top.

Order typeReady to dispatchNotes
In-stock linesWithin 48 hoursThe stock you see available on the site
Part in-stock order3 to 5 working daysWe can split it and ship the in-stock part first
Restock of a sold-out line2 to 3 weeksConfirmed by the trade desk when you order
Made to order quantities3 to 4 weeksLarger volumes beyond current stock
Private label or custom packing5 to 6 weeksAfter artwork and sample approval
Export orders3 to 4 weeksPlus documentation time
Courier transit (in India)2 to 7 daysMetro to metro is quicker than interior routes

Timelines are indicative. The trade desk confirms the exact date for your order in writing before you pay - if a line is running late, you will hear it from us first.

Why can't I see the shipping cost at checkout?

Wholesale cartons vary too much in weight and volume for a fixed rate to be fair. We pack your order, get the courier's actual figure and share it with you before collecting it.

Can I collect the order myself?

Yes. Tell the trade desk before you pay and we will mark the order for self-pickup from our dispatch unit, with no freight charged.

Do you hold stock against a purchase order?

Stock is reserved on successful payment. If you need an allocation held ahead of payment, ask the trade desk - it is agreed case by case and in writing.

What if part of my order is out of stock?

We will tell you before dispatch and give you the choice: ship the in-stock part now and the rest on restock, or hold the order and ship complete.

Is a different print a defect?

No. Prints and shades rotate by season and may differ from the photographs, while the fabric, construction, sizing and safety testing stay identical. Returns cover manufacturing defects only.

Question about terms?

Pricing, freight, timelines or a payment method you cannot use at checkout - the trade desk answers on working days.

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